Frequently Asked Questions (FAQ)
Solar Rakyat Sabah
No. Under Solar Rakyat Sabah, solar panels may only be installed on the rooftop or porch within the same residential premises.
Ground-mounted solar systems are not allowed under this programme.
Ground-mounted solar systems are not allowed under this programme.
Solar Rakyat Sabah is a residential Net Energy Metering (NEM) programme for Sabah.
It allows eligible homeowners to install solar panels on their rooftop or porch primarily for their own daytime electricity use. Eligible excess solar energy may be exported to the Sabah Electricity grid and credited against future electricity bills.
It allows eligible homeowners to install solar panels on their rooftop or porch primarily for their own daytime electricity use. Eligible excess solar energy may be exported to the Sabah Electricity grid and credited against future electricity bills.
No. Solar Rakyat Sabah is not a free solar subsidy programme.
ECoS does not charge an application fee, but homeowners are responsible for the solar system, installation, meter-related charges and other required works. HAG Solar can provide a quotation and discuss suitable financing options.
ECoS does not charge an application fee, but homeowners are responsible for the solar system, installation, meter-related charges and other required works. HAG Solar can provide a quotation and discuss suitable financing options.
Solar Rakyat Sabah can help you:
- Reduce daytime electricity usage from the grid
- Lower electricity bills through eligible solar-energy credits
- Generate cleaner energy from your own rooftop
- Reduce long-term reliance on grid electricity
- Support Sabah’s renewable-energy transition
- Reduce daytime electricity usage from the grid
- Lower electricity bills through eligible solar-energy credits
- Generate cleaner energy from your own rooftop
- Reduce long-term reliance on grid electricity
- Support Sabah’s renewable-energy transition
Yes. The programme has a total quota of 20MW across Sabah.
Applications are processed on a first-come, first-served basis until 2028 or until the quota is fully subscribed, whichever comes first.
Applications are processed on a first-come, first-served basis until 2028 or until the quota is fully subscribed, whichever comes first.
The programme is mainly for Sabah Electricity domestic consumers living in private residential properties.
You may be eligible if you are:
- A new Sabah Electricity domestic consumer; or
- An existing homeowner who is not participating in another solar programme such as FiT, SELCO-PV Sabah or NEM 1.0.
You may be eligible if you are:
- A new Sabah Electricity domestic consumer; or
- An existing homeowner who is not participating in another solar programme such as FiT, SELCO-PV Sabah or NEM 1.0.
Possibly, subject to programme requirements.
Applicants must have the legal right, ownership approval or authorised consent to install solar at the property. Apartment and strata-property applications may require additional approvals from the management body or property owner.
Applicants must have the legal right, ownership approval or authorised consent to install solar at the property. Apartment and strata-property applications may require additional approvals from the management body or property owner.
It depends on your current solar arrangement.
Customers already participating in another solar programme may need to terminate, convert or fulfil the relevant programme requirements before applying for Solar Rakyat Sabah.
Customers already participating in another solar programme may need to terminate, convert or fulfil the relevant programme requirements before applying for Solar Rakyat Sabah.
No. Solar Rakyat Sabah is intended for residential domestic-category consumers.
For shoplots, offices, factories, hotels or other commercial properties, HAG Solar can assess a suitable commercial solar or self-consumption solution separately.
For shoplots, offices, factories, hotels or other commercial properties, HAG Solar can assess a suitable commercial solar or self-consumption solution separately.
The maximum system size depends on your electricity supply:
- Single-phase home: Up to 5kWac
- Three-phase home: Up to 10kWac
HAG Solar will assess your electricity bill, daytime usage, roof area, roof direction and shading before recommending a suitable system size.
- Single-phase home: Up to 5kWac
- Three-phase home: Up to 10kWac
HAG Solar will assess your electricity bill, daytime usage, roof area, roof direction and shading before recommending a suitable system size.
Yes. A Battery Energy Storage System, or BESS, may be installed for self-consumption and backup planning.
However, electricity stored in the battery is not allowed to be exported to the grid.
However, electricity stored in the battery is not allowed to be exported to the grid.
A standard grid-connected solar system will normally shut down during a blackout for safety reasons.
Customers who want selected appliances, such as lights, fans, refrigerators or Wi-Fi, to continue operating during an outage should ask HAG Solar about a battery and backup-ready system design
Customers who want selected appliances, such as lights, fans, refrigerators or Wi-Fi, to continue operating during an outage should ask HAG Solar about a battery and backup-ready system design
You must appoint an ECoS-registered Electrical Contractor Class PV, Grid-Connected, or ECCPV-GC, to manage the application process.
The appointed contractor will handle the design, documentation, submission through EEISy, installation, testing and commissioning requirements.
The appointed contractor will handle the design, documentation, submission through EEISy, installation, testing and commissioning requirements.
For an initial assessment, please send HAG Solar:
- Latest Sabah Electricity bill
- Property address
- Roof photos from outside the house
- Property type, such as terrace, semi-D, bungalow or apartment
- Contact number
- Preferred time for site visit, if required
Additional documents may be required during the formal application stage, such as proof of ownership, identification documents and technical drawings.
- Latest Sabah Electricity bill
- Property address
- Roof photos from outside the house
- Property type, such as terrace, semi-D, bungalow or apartment
- Contact number
- Preferred time for site visit, if required
Additional documents may be required during the formal application stage, such as proof of ownership, identification documents and technical drawings.
ECoS states that applicants will generally be informed within 14 working days after receiving a complete application and all supporting documents.
Incomplete submissions may be queried and will require further documents before approval can be processed.
Incomplete submissions may be queried and will require further documents before approval can be processed.
SRATI stands for Solar Rakyat Approval to Install.
It is the approval issued before installation can begin. Once SRATI is issued, installation must commence within three months from the approval date.
It is the approval issued before installation can begin. Once SRATI is issued, installation must commence within three months from the approval date.
No. Installation should only begin after the required approval process is completed and SRATI has been issued.
Your system can only begin operating after ECoS issues the Solar Rakyat Approval to Operate, or SRATO.
SRATO is issued after successful testing and commissioning, meter arrangements and submission of all required documents.
SRATO is issued after successful testing and commissioning, meter arrangements and submission of all required documents.
Yes. Sabah Electricity will provide a bi-directional smart meter to measure electricity imported from and exported to the grid.
A separate PV meter is also required to measure the total solar energy generated by your system. Applicable meter charges will be confirmed based on the prevailing Sabah Electricity and ECoS schedule.
A separate PV meter is also required to measure the total solar energy generated by your system. Applicable meter charges will be confirmed based on the prevailing Sabah Electricity and ECoS schedule.
During the day, your home will use solar energy generated from your rooftop first.
When your system produces more energy than your home is using, eligible excess energy may be exported to the grid and credited against your electricity bill.
Your actual savings depend on:
- Daytime electricity usage
- Monthly electricity bill pattern
- Roof direction and shading
- System size
- Weather and solar generation performance
- Applicable electricity tariff
HAG Solar can provide a savings estimate, but actual results may vary.
When your system produces more energy than your home is using, eligible excess energy may be exported to the grid and credited against your electricity bill.
Your actual savings depend on:
- Daytime electricity usage
- Monthly electricity bill pattern
- Roof direction and shading
- System size
- Weather and solar generation performance
- Applicable electricity tariff
HAG Solar can provide a savings estimate, but actual results may vary.
No. Excess solar energy is credited against your electricity bill and cannot be converted into cash.
No. Eligible unused credits may generally be carried forward for up to 12 months, subject to prevailing programme settlement rules.
Unused credits after the applicable settlement period will expire and cannot be redeemed for cash.
Unused credits after the applicable settlement period will expire and cannot be redeemed for cash.
No. Solar-energy credits are not transferable to another electricity account, property or person.
The contract with Sabah Electricity is for 12 years from the commissioning date.
After the contract period, the solar system may continue under the self-consumption arrangement and requirements applicable at that time.
After the contract period, the solar system may continue under the self-consumption arrangement and requirements applicable at that time.
The new owner or eligible legal successor may apply to continue the programme, subject to approval and execution of the required documentation.
The programme and bill credits cannot simply be transferred automatically to another property.
The programme and bill credits cannot simply be transferred automatically to another property.
HAG Solar can support you with:
- Reviewing your electricity bill and roof suitability
- Recommending a suitable solar system size
- Preparing quotation and technical proposal
- Coordinating the ECoS and Sabah Electricity application process
- Installation, testing and commissioning
- Guidance from approval to operation
- Post-installation support and solar-system enquiries
- Reviewing your electricity bill and roof suitability
- Recommending a suitable solar system size
- Preparing quotation and technical proposal
- Coordinating the ECoS and Sabah Electricity application process
- Installation, testing and commissioning
- Guidance from approval to operation
- Post-installation support and solar-system enquiries
Send HAG Solar your latest Sabah Electricity bill and clear roof photos.
WhatsApp: 011-1481 5555
Email: support@hagsolar.com.my
WhatsApp: 011-1481 5555
Email: support@hagsolar.com.my
General & Getting Started
We offer full end-to-end solar services: Consultation & Planning, Design & Engineering, Procurement, Construction (installation), Testing & Commissioning, and Operation & Maintenance (O&M). New installs include 1 year of free O&M and 24/7 customer support.
Contact us (or send us your bills and photos). We’ll assess your roof, energy use, and goals, then provide a short feasibility report with a recommended system size, estimated production, and payback estimate.
Typical residential timelines: consultation & design (1-2 weeks), procurement (depends on stock - often 1-4 weeks), installation (2-3 days on site), then testing & commissioning (1-2 days). Exact timing depends on site complexity and equipment availability.
Consultation, Design & Approvals
Yes. We analyze your electricity bills and daily usage patterns to size the system for real savings - factoring roof orientation, shading, and local sunlight to produce a realistic annual energy estimate.
Our design team includes a GCPV-qualified PV designer (a rare qualification locally). We provide detailed single-line diagrams, cable sizing, voltage-drop checks, and loss/derate calculations so the design is safe, efficient, and upgrade-ready.
Yes - we do the application to the authority for you so you don’t have to.
Equipment & Procurement
Yes - you can specify brands. We’ll advise on compatibility, warranties, and expected performance, and we perform compatibility checks before procurement to avoid mismatches.
Yes - we manage logistics and documentation, including assistance with duty exemption paperwork where applicable, to ensure smooth delivery to site.
Installation, Testing & Commissioning
Yes - our installation team is certified and trained, and we follow strict QA/QC and safety procedures. Work is documented with QA logs and torque/alignment checks. We carry insurance for workmanship.
We perform DC and AC insulation/polarity/continuity tests, sample string IV checks (open-circuit voltage and short-circuit current), inverter start-up and functional tests, protective device verification (isolators, SPDs, breakers), and configure monitoring/data-loggers. You receive signed test reports and a commissioning certificate.
Yes - we provide a simple walkthrough of the monitoring dashboard and hand over user guides so homeowners can read production, track savings, and understand alerts.
Operation & Maintenance
Standard O&M includes annual inspections (PV modules, structures, cables, inverters, MSB), DC/AC electrical tests, spot cleaning, monitoring, firmware updates, and warranty coordination. We offer a 48-hour breakdown response time for faults and 24/7 support for urgent issues.
For most Sabah homes, annual cleaning is a good baseline. If you’re near the sea, in dusty areas, or have heavy bird activity, cleaning may be needed more often. Clean panels can restore production loss - studies commonly show improvements up to around ~20% depending on local conditions.
Absolutely. We do system health checks, inverter replacements/upgrades, add battery storage (AC-coupled or DC-coupled options), expand arrays, and re-commission after repairs. We’ll check compatibility and produce a recommended upgrade plan with costs and ROI.
